Shipping Policy

Last Updated: March 2026

Shipping & Delivery

Where do we deliver?
We currently deliver across the United Kingdom.

Shipping Cost
We offer Free Standard Shipping on all orders within the UK.

Delivery Details

• Handling Time: 1–2 business days (Monday–Friday)
• Transit Time: 2–5 business days (Monday–Friday)
• Order Cut-off Time: 10:00 PM GMT

Orders placed after the daily cut-off time will be processed on the next business day.

Multiple Addresses

We currently do not support shipping to multiple addresses within a single order. If you wish to send items to multiple destinations, please place separate orders for each address.

Order Status & Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and delivery details.

Please allow up to 24–48 hours for tracking information to become available.

If your order has not arrived within the expected delivery timeframe, please contact our support team at Support@neuravio.co.uk with your name and order number.

Returns & Exchanges

Customers may request a return within 30 days of receiving their order, in accordance with our Return & Refund Policy.

• Returns may be accepted for defective items.
• Unused items in original condition may also qualify for return.
• Return eligibility may depend on product condition and packaging.

Customer Support

📍 Address: 20 Easton Street, Greater London WC1X 0DS, United Kingdom

✆ Phone: +44 7529 521059

✉ Email: Support@neuravio.co.uk

Business Hours

Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (GMT)

Saturday – Sunday: Closed