Privacy Policy

Last Updated: March 2026

SECTION 1 – WHAT INFORMATION DO WE COLLECT?

When you purchase something from our store, as part of the buying and selling process, we collect personal information such as your name, billing address, shipping address, email address, and phone number.

When you browse our store, we may automatically receive your computer’s internet protocol (IP) address, browser type, device information, and operating system. This helps us understand how visitors use our website and allows us to improve our services.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products, special offers, and other updates.

SECTION 2 – CONSENT

How do we obtain your consent?

When you provide personal information to complete a transaction, verify your payment method, place an order, arrange delivery, or process a return, we understand that you consent to our collecting and using your information for that specific purpose.

If we request your personal information for a secondary reason, such as marketing, we will either ask for your direct consent or provide an option to decline.

How do I withdraw my consent?

If you change your mind after opting in, you may withdraw your consent for us to contact you or continue collecting your information at any time by contacting us at +44 7529 521059 or emailing Support@neuravio.co.uk.

SECTION 3 – DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 4 – PAYMENT

If you make a purchase through our website, your payment information is processed securely through trusted payment providers. These payment providers follow strict security standards including the Payment Card Industry Data Security Standard (PCI-DSS).

PCI-DSS requirements ensure that your card information is handled securely by our store and its payment service providers.

SECTION 5 – THIRD-PARTY SERVICES

Third-party providers used by our store will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.

However, some providers such as payment gateways, analytics providers, or shipping partners may have their own privacy policies regarding the information we are required to provide for purchase-related transactions.

We recommend reviewing their privacy policies so you can understand how your personal information will be handled.

Once you leave our website or are redirected to a third-party website, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure your data is not lost, misused, accessed, disclosed, altered, or destroyed.

All sensitive information transmitted through our website is protected using secure encryption technologies including SSL.

SECTION 7 – COOKIES

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and support marketing activities. You can disable cookies through your browser settings, but some features of the website may not function properly.

SECTION 8 – AGE OF CONSENT

By using this site, you confirm that you are at least the age of majority in your country or region of residence or that you have given consent for any minor dependents to use this website.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon posting on this page. If significant changes are made, we will notify users here so you are aware of how your information is collected and used.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, please contact us using the details below.

📍 Address: 20 Easton Street, Greater London WC1X 0DS, United Kingdom

✆ Phone: +44 7529 521059

✉ Email: Support@neuravio.co.uk

Business Hours

Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (GMT)

Saturday – Sunday: Closed