FAQs

Last Updated: March 2026

When will I receive my order?

Orders are typically processed within 1–2 business days. Once shipped, delivery usually takes between 2–5 business days depending on your location within the United Kingdom. You will receive a shipping confirmation email with tracking information once your order has been dispatched. If your order has not arrived within the expected timeframe, please contact us at Support@neuravio.co.uk.

Where is my order?

You can track your order using the tracking link included in your shipping confirmation email. If you cannot find your tracking information, please contact our support team and we will assist you.

What payment methods do you accept?

We accept all major debit and credit cards including Visa, MasterCard, and other secure payment methods such as PayPal.

Do you ship internationally?

Currently, we only deliver within the United Kingdom.

Your website isn't loading. What should I do?

If you are experiencing issues accessing our website, please try refreshing your browser or clearing your cache. If the problem persists, contact us and we will assist you as soon as possible.

I entered the wrong shipping address. Can I change it?

If you notice an error in your shipping address, please contact us immediately. If your order has not yet been shipped, we will update the address. If the order has already been dispatched, we may need to wait for the package to be returned before reshipping.

What happens if my order is returned to sender?

If your package is returned to us as undeliverable, we will contact you to confirm the correct shipping address and arrange a reshipment.

What is your return policy?

You may return eligible items within 90 days of delivery. Items should be returned in their original condition and packaging where possible. To start a return, please contact our support team at Support@neuravio.co.uk.

How do I exchange an item?

To request an exchange, please contact us with your order number and details of the item you wish to exchange. Our support team will guide you through the process.

What should I do if my item arrives damaged?

If your item arrives damaged or defective, please contact us and include photos of the issue. We will arrange a replacement or refund depending on the situation.

Customer Support