Refund & Return Policy

Last Updated: March 2026

Customer Satisfaction Guarantee

At Neuravio, we want every customer to be completely satisfied with their purchase. If something is not right with your order, our support team will work with you to resolve the issue as quickly as possible.

Return Eligibility

You may request a return within 30 days from the date your order was delivered.

To qualify for a return:

• Items must be unused and in their original condition.
• Products should be returned with original packaging where possible.
• Proof of purchase or order number is required.

How to Request a Return

Step 1 – Contact Us
Email our support team at Support@neuravio.co.uk or call +44 7529 521059. If the item is damaged or defective, please include clear photos and a short description of the issue.

Step 2 – Wait for Approval
Our team will review your request and provide return instructions. Please do not return items without receiving approval first.

Step 3 – Return the Item
Once approved, you may return the item using a trackable shipping method. We recommend using a service that provides tracking and insurance.

Refund Process

Once your return has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed within 5–7 business days and issued to your original payment method.

Please note that your bank or payment provider may require additional time to process the refund.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible.

Our team will review the issue and may offer a replacement, repair, or full refund depending on the circumstances.

Contact Information

📍 Address: 20 Easton Street, Greater London WC1X 0DS, United Kingdom

✆ Phone: +44 7529 521059

✉ Email: Support@neuravio.co.uk

Business Hours

Support Hours

Monday – Friday: 9:00 AM – 6:00 PM (GMT)

Saturday – Sunday: Closed